If you wish to return or exchange an item, please contact us via email or phone within 7 days after receipt of products, and the return has to be made within 14 days after receipt of goods. Refunds will be done via the original purchase method.
We accept returns and exchange when
a) the product is not opened, used or defrosted, unless the product is faulty
b) the item you have received is not what you have ordered/invoiced
You have two option to return or exchange an item;
1. Home Delivery
We can pick up your return or exchange items at your next scheduled delivery day.
2. Drop Off at JFC Auckland
Items purchased online can be returned at JFC Auckland with proof of purchase. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.
Change of Mind Returns
Due to food safety reasons, we can NOT accept Change of Mind Returns after delivery.
We want you to be satisfied with your purchase but if the items are faulty or wrongly described, we will either refund or exchange for the item. We will not charge delivery fee for the exchange item.
1. Home Delivery
If you wish to cancel your order, please contact us as soon as possible via email or phone before order cut off time. For cancellation after order cut off time, $15 will be charged for administration fee.
2. Pick Up Order at JFC Auckland
If you wish to cancel your order, please contact us as soon as possible via email or phone. If the order is cancelled after the confirmation email, or doesn't get picked up within 2 weeks of the confirmation email order will be automatically cancelled, and administration fee of $15 will be charged.