Privacy policy

Privacy Policy – JFC New Zealand Ltd

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

1. Information we collect

We may collect:

  • Contact details (name, email, phone number)

  • Order and payment information

  • Delivery address

  • Account information

  • Website usage data (including analytics tools such as Microsoft Clarity)

2. How we use your information

We use your information to:

  • Process and deliver orders

  • Communicate with you

  • Improve our website and services

  • Prevent fraud and maintain security

  • Comply with New Zealand law

3. Analytics and tracking

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising.

By using our website, you agree that we and Microsoft can collect and use this data. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

4. Sharing your information

We may share your information with:

  • Shopify (our ecommerce platform)

  • Payment providers

  • Delivery and logistics partners

  • Service providers who help us operate our business

These partners may store data overseas (including Australia, Canada, the United States, and other locations used by Shopify).

5. Storage and security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

6. Access and correction

Under the NZ Privacy Act, you have the right to request access to the personal information we hold about you and to request corrections. We may need to verify your identity before releasing information. You can contact us at jfconline_ack@jfcnz.co.nz

7. Contact

If you have any questions about this Privacy Policy or how we handle personal information, please contact us at jfconline_ack@jfcnz.co.nz